Right from the dispatch board, dispatchers can send and receive texts with technicians, keeping field and office staff on the same page while ensuring phone lines remain open for every customer opportunity.Īnd with our Map 2.0 and adjustable capacity planning features, dispatchers can more easily get the right techs to the right jobs, while maintaining control over how many man hours their techs can take on any given day.Ĭombined, our dispatching features alone can help HVAC businesses see significant improvements in operational efficiency and customer satisfaction. Our dispatching feature provides office staff with a clear view of each technician that’s on the clock, where they’re located, and which jobs they’re scheduled to work on that day. Once a job is created, ServiceTitan makes scheduling a technician to visit that job-whether for drafting an estimate or performing the work-a streamlined process. Job Scheduling and Dispatching: Get the Right Techs, to the Right Jobs, at the Right Times Then, throughout the course of fulfilling the job, this page acts as a homepage where all of the subsequent information and documents for the job can be found: billing information, scheduled appointments, estimates, invoices, and more. If a tech needs to get out to a location to assess a job as soon as possible, they have all of the information they need to get to the job site and begin reviewing the work to be done. Not only is there no need to re-enter their information, but CSRs have access to all of the context of that customer relationship right at their fingertips, allowing them to provide the highest quality customer experience.įrom this page, CSRs can take notes on the problem the customer is experiencing or the work they need done, and this information is preserved and immediately accessible by anyone within the company. If the person calling in is an existing customer, the system will automatically pull up that customer’s name, contact info, and past job history. Want to see ServiceTitan in action? Schedule a call with us to learn more about how our software can help you streamline and grow your HVAC business.ĭuring a call booking, customer service representatives (CSRs) can collect all of the information that’s necessary to begin engaging with a potential customer-name, address, phone number, email address, job summary, etc. It provides tools for the entire job lifecycle from winning the work, to executing jobs, to getting paid.īelow we’re going to walk through exactly how our software integrates all of these business processes together into one system. Our HVAC software, ServiceTitan, integrates all of these different documents and business functions seamlessly, making them easy to create, update, and access by anyone in the company via any type of device. These challenges, among others, are why many HVAC companies are choosing to invest in field service management software. Wasted time that could be spent on revenue generating activities: booking jobs with new clients, providing better customer service, marketing, etc.ĭifficulty organizing documents and keeping them all up to dateĭifficulty accessing documents remotely by staff throughout the company This process of repeatedly entering the same information into many different documents and tools has a number of significant implications:Ĭonstant and repetitive manual data entry on behalf of your field and office staff (and the errors that come along with that) When you enter information into an estimate template, for example, you need to re-input much of that same information into each of the subsequent documents: work orders, purchase orders, inventory management systems, dispatching tools, invoices, accounting software, etc. Now, it’s worth noting that HVAC businesses looking for these sorts of templates need to consider the one major downside of relying on PDF templates for managing all of these essential business processes: none of them are integrated to work with one another. Simply use the dropdown menu on the top left of this page to explore templates by job stage. And to make finding the templates you need easy, we’ve organized them by the following job stages: Here in our HVAC templates hub you can find each template with a corresponding article that explains what it includes, as well as how to download and use it in your business. Over the last couple of years, our team of industry experts at ServiceTitan has been building a suite of free downloadable templates for HVAC businesses.
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